Shipping & Returns
SHIPPING
Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Delivery Times
- Standard Shipping (5-7 business days) - Free on orders over $100
- Express Shipping (2-3 business days) - $15
- Next Day Delivery - $25 (orders placed before 2pm)
International Shipping
We ship to select countries worldwide. International shipping times vary by destination (7-21 business days). Customs fees and import duties are the responsibility of the customer.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Track your package through our shipping partners' websites.
RETURNS & EXCHANGES
30-Day Return Policy
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
How to Return
- Contact our customer service team at support@jackeeta.com or call (307) 243-8623
- Receive your return authorization and prepaid shipping label
- Package your item securely with the original packaging
- Drop off at your nearest shipping location
Refunds
Refunds are processed within 5-7 business days after we receive your return. The original payment method will be credited. Shipping costs are non-refundable.
Exchanges
To exchange an item for a different size or color, please return the original item and place a new order. This ensures you receive your preferred item as quickly as possible.
Non-Returnable Items
- Final sale items
- Personalized or custom items
- Items without original tags
- Worn or altered items
NEED HELP?
If you have any questions about shipping or returns, our customer service team is here to help.
Email: support@jackeeta.com
Phone: (307) 243-8623
Hours: Monday - Friday, 9:00 AM - 6:00 PM