Frequently Asked Questions
Find answers to commonly asked questions about orders, shipping, returns, and more.
ORDERING
How do I place an order?
Browse our collections, select your desired items, choose your size, and add them to your cart. When ready, proceed to checkout where you'll enter your shipping and payment information.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Contact us immediately at support@jackeeta.com with your order number. Once an order has been processed, it cannot be changed.
Do you accept international orders?
Yes, we ship to select countries worldwide. International shipping costs and delivery times vary by destination. Customs duties and taxes are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. All transactions are secure and encrypted.
SHIPPING
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 days) and Next Day Delivery options are available. Processing time is 1-2 business days before shipment.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can track your package through our shipping partner's website or in your account dashboard.
What if my package is lost or damaged?
Contact us immediately at support@jackeeta.com with your order number and photos if applicable. We'll work with you to resolve the issue quickly.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. See our full Shipping & Returns policy.
How do I return an item?
Email support@jackeeta.com with your order number. We'll send you a return authorization and prepaid shipping label. Package your item securely and drop it off at your nearest shipping location.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The amount will be credited to your original payment method.
Can I exchange an item?
For the fastest service, we recommend returning your item for a refund and placing a new order for the size or color you prefer.
PRODUCTS
How do I find the right size?
Refer to our comprehensive Size Guide with detailed measurements. If you're between sizes, we recommend sizing up.
How should I care for my JACKEETA garments?
Care instructions are provided on the label inside each garment. Visit our Care Instructions page for detailed guidance by fabric type.
Are your products sustainable?
Yes, sustainability is core to our values. We use responsibly sourced materials, ethical production practices, and design for longevity. Learn more on our Sustainability page.
When will sold out items be restocked?
Restock timing varies by item. Sign up for back-in-stock notifications on product pages to be notified when items are available again.
ACCOUNT & SUPPORT
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your favorite items, and check out faster.
How do I reset my password?
Click "Forgot Password?" on the login page. Enter your email address and we'll send you instructions to reset your password.
How can I contact customer service?
Email us at support@jackeeta.com or call (307) 243-8623. We're available Monday-Friday, 9:00 AM - 6:00 PM and respond within 24 hours.
Do you have physical stores?
Currently, JACKEETA operates exclusively online, allowing us to offer premium quality at accessible prices without retail markups.
CAN'T FIND YOUR ANSWER?
Our customer service team is here to help.